Supervisor – Service Shop

Manages all mechanics/technicians and service shop operations. Assigns work & directs staff to ensure that safe, appropriate and efficient repairs are performed. Interacts with customers and superiors regarding service progress.


  • Conduct Annual Performance Reviews for Assigned Operational Unit(s).
  • Investigate & Document Events of Work-related Injury and/or Property Damage.
  • Maintain effective work, vacation, and training schedules for assigned staff.
  • Maintain Project Tracking and Progress Reports for Assigned Operational Unit(s).
  • Manage staff and policy to achieve business objectives.
  • Research and Coordinate Resolution of Descrepancies within Assigned Operational Unit(s).
  • Submit Accurate Time Records related to Work Performed and/or Hours Worked.
  • Respond to Customer Inquiries Related to Service.
  • Review and Maintain Familiarity with Service Letters, Magazines and News Published by Vendors.
  • Schedule Service for Customer Equipment.


  • High School Diploma (or equivalent) required.
  • Experience Commensurate with Education
  • Accepts responsibility for mistakes or problems. Maintains "ownership" of assigned tasks. Respects company assets.
  • Works independent of supervision on assigned tasks. Moves between projects as scheduling requires.
  • Uses personal and company tools/resources effectively. Demonstrates troubleshooting aptitude by thinking through problems.
  • Must be available to work at any assigned location, including overtime, evenings or weekends (including overnight travel) if needed. Displays flexibility, handles changes to assigned tasks with ease.
  • Completes reports, documentation, and other paperwork accurately and on time. Performs tasks with highest level of quality.
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