Welding Shop Supervisor

Welding Shop Supervisor
The Welding Supervisor position is responsible for managing all skilled welders, machinist, technicians, support staff, and welding shop activities for the product support shop.  Assigns work, directs staff, and trains employees in repair and service procedures to ensure that safe, appropriate and efficient repairs are performed.  Interacts with customers and superiors regarding service progress. Have knowledge in various welding techniques to cut, join, fabricate and repair metal or other weldable materials in support of heavy equipment repair and service.
Organize fabrication projects from blueprints, sketches, working drawings and/ or verbal instruction. Ability to design parts and equipment to meet unusual or special customer needs or special jigs and holding fixtures for use in equipment repair activities. Reading and interpreting technical shop manuals and electronic refence materials is required. Calculate quantities, time, and materials, and maintains inventory of supplies through inspection of stock and ordering supplies and maintains welding shop in serviceable condition.
  • High school diploma required, college and/or technical education preferred.   
  • Welding and/or machinist training and/or welding and/or machinist training through accredited technical schools, equipment dealerships or manufacturer factory training preferred.
  • Five or more years of previous hands-on welding and/or machinist experience working on construction equipment, including Caterpillar. 
  • Able to work a flexible schedule, including nights, weekends and on-call hours as required. 
  • Demonstrated professionalism, integrity, adaptability and a strong customer service focus.
  • Sense of urgency and self-initiative, and the personal drive for success. 
  • Accepts responsibility for mistakes or problems.  Maintains “ownership” of assigned tasks.
  • Works independent of supervision on assigned tasks.  Moves between projects as scheduling requires.
  • Conduct annual performance reviews for assigned operational unit.
  • Investigate and document events of work-related injury and/or property damage.
  • Maintain effective work, vacation and training schedules for assigned staff.
  • Maintain project tracking and progress reports for assigned operation unit.
  • Research and coordinate resolution of discrepancies within assigned operational unit.
  • Submit accurate time records related to work performed and/or hours worked.
  • Respond to customer inquiries related to service.
  • Schedule service for customer equipment.
  • Manage staff and policy to achieve business objectives.
  • Review and maintain familiarity with service letters, magazines and new published by Vendors.
  • Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
  • Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.
Customer Satisfaction
  • Respond to all customer requests in a professional and courteous, timely and responsive manner.
  • Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
  • Keep the Manager continually apprised to assist in answering customer questions and problems when necessary. 
  • Supports the organization’s mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
  • Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
  • Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. 
  • Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
  • Maintain company and product confidentiality. 
  • Attend and participate in all meetings, trainings, and activities as required. 
  • Adhere to all Company policies and departmental procedures and rules. 
  • All other duties as assigned.
Work Conditions
  • Maintain a clean, safe working environment.
  • Communicate effectively, verbally and in writing. 
  • Must be honest, reliable, and dependable, and display a positive attitude.
  • Must be able to work well under occasional pressure or within work standards and deadlines. 
  • Must be able to work independently and/or with others in a team environment. 
  • Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
  • Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State, and maintain current motor vehicle liability insurance. 
Physical Requirements
  • Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. 
  • Able to lift 20-50 pounds occasionally.
About the Company:
Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region.  Since 1944, Thompson Machinery has been an industry leader, renowned for superior services, innovative solutions, and lasting relationships.  Serving a broad range of customers in the construction, forestry, mining, industrial, governmental and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider. 
Thompson Machinery offers competitive salaries and a complete benefits package.
Compensation for this position will be commensurate with candidate experience and background.
Thompson Machinery is an equal opportunity employer.
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