Commercial Service Manager

• Three or more years of previous supervisory equipment service experience working on commercial engine products including Power Generation Engines, Electrical Switchgear, Industrial Engines, and Marine Engines
• Background in service technician training and/or equipment service and maintenance training through accredited technical schools, other dealerships or manufacturer factory training preferred.
• Able to work a flexible schedule, including nights, weekends and on-call hours as required. 
• Demonstrated professionalism, integrity, adaptability and a strong customer service focus.
• Sense of urgency and self-initiative, and the personal drive for success. 
• Excellent interpersonal and communication skills
• Must be able to travel as required for meetings and training (less than 15%). 

• Manage staff and policy to achieve business objectives.
• Investigate & document events of work-related injury and/or property damage.
• Maintain effective work, vacation and training schedules for assigned staff.
• Maintain project tracking and progress reports for assigned operational unit.
• Respond to customer inquiries related to service.

• Provide high quality control standards while maintaining high-level of equipment readiness
• Motivate and coach technicians to exceed time and quality standards to comply with our measurable matrixes
• Evaluate performance of team members and identify appropriate skills training
• Responsible for cost associated with repair and maintenance within allotted budgets
• Promote and drive a strong safety culture through disciplined leadership, accountability, and rewards.

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

• Respond to all customer requests in a professional and courteous, timely and responsive manner.
• Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary. 

• Supports the organization’s mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. 
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Maintain company and product confidentiality. 
• Attend and participate in all meetings, trainings, and activities as required. 
• Adhere to all Company policies and departmental procedures and rules. 
• All other duties as assigned.

• Maintain a clean, safe working environment.
• Communicate effectively, verbally and in writing. 
• Must be honest, reliable, and dependable, and display a positive attitude.
• Must be able to work well under occasional pressure or within work standards and deadlines. 
• Must be able to work independently and/or with others in a team environment. 
• Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State, and maintain current motor vehicle liability insurance. 

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. 
• Able to lift up to 20-50 pounds occasionally.

Listing is current as of Jun 02, 2023 07:45 PM