Heavy Equipment Machine Advisor

• College or technical degree preferred.
• Experience in a customer-facing dealership position in a similar role (e.g., PSSR, MRS, ISR) is desired.
• Technical English language skills required.  Ability to write routine reports and effective correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Able to calculate figures and amounts such as averages, percentages, geometry, and to use and comprehend statistical tools.
• Able to understand the basic dynamics of equipment operation and design.
• Able to use basic computer systems and programs, including Microsoft Excel, Access, Word, and Outlook; Dealer CRM; Dealer Business Systems (DBS).
• Demonstrate proficiency in reading maps and following written or verbal directions to remote locations.

• Analyze condition monitoring data (S-O-S, inspections, electronic data, equipment history).
• Provide equipment and/or operation recommendations and service or repair options to customers derived from condition monitoring data.
• Provide emergency condition monitoring recommendations to the customer.
• Use software tools (e.g., Microsoft Excel, Access) to analyze condition monitoring data and equipment management information (e.g., component replacement projections, life cycle position).
• Use the Dealer’s business system to extract customer and equipment history.
• Provide information for condition monitoring lead tracking and resolution.
• Prepare written reports and recommendations as required by the dealership.
• Communicate verbal recommendations as required by the dealership.

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

• Respond to all customer requests in a professional and courteous, timely and responsive manner.
• Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary. 

• Supports the organization’s mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. 
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Maintain company and product confidentiality. 
• Attend and participate in all meetings, training, and activities as required. 
• Adhere to all Company policies and departmental procedures and rules. 
• All other duties as assigned.

• Maintain a clean, safe working environment.
• Communicate effectively, verbally and in writing. 
• Must be honest, reliable, and dependable, and display a positive attitude.
• Must be able to work well under occasional pressure or within work standards and deadlines. 
• Must be able to work independently and/or with others in a team environment. 
• Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State, and maintain current motor vehicle liability insurance. 

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. 
• Able to lift up to 20-50 pounds occasionally.

Listing is current as of Jun 02, 2023 05:45 PM