Material Processing-Product Specialist

• High School diploma (or equivalent) required.
• College graduate (business, sales, construction or ag related fields) or Technical School Graduate preferred.
• A minimum of 3-5 years or relevant experience needed to be successful.
• Understands and remembers all written and verbal instructions.  Carries out instructions accurately.
• Deals with adversity in a professional manner.  Works effectively with co-workers, sharing credit when appropriate.
• Works independent of supervision on assigned tasks.  Moves between projects as scheduling requires.
• Needs to be willing to work at any assigned location, including overtime, evenings or weekends (including overnight travel) if needed.  Displays flexibility, handles changes to assigned tasks with ease.
• Completes reports, documentation, and other paperwork accurately and on time.  Performs tasks with highest level of quality. Proficient in Microsoft Office (word, excel, etc)
• Understand basic electrical and hydraulic schematics
• Knowledge of the proper use for tools like electrical meters, hydraulic gauges, and lifting equipment
• Able to communicate well with customers and technical support from the OEM factories
• Able to measure accurately with calipers, feeler gauges, and tape measures
• Has knowledge of safety procedures for working with heavy equipment/objects
• Basic welding/fabrication experience preferred but not required

• Assist sales staff and Specialty Products Manager with competitive demonstrations, start up on new deliveries and rentals
• Interact with assigned customers in the areas of safety training, operator training and technical assistance
• Complete delivery service records with customers
• Working through the Specialty Products Manager, provide sales staff with product updates, new product introductions and demonstration tips
• Provide technical staff/technical services with product updates and introductions
• Inspect and coordinate maintenance on Material Processing Rental Fleet
• Promote wear parts sales with customers in conjunction with PSSR’s
• Maintain compliance with federal, state, local and safety regulations specific to job function(s).
• Load and secure parts, equipment and/or accessories for delivery.
• Promote Thompson Machinery to customers and community.
• Provide task coverage during co-worker’s vacation, training or sick leave, as requested.
• Maintain adequate product knowledge of equipment.
• Research equipment and parts to meet specialized customer requirements.
• Respond to customer inquiries regarding equipment.
• Evaluate and troubleshoot customer and company equipment for repairs.
• Notify customer of status, availability or urgent concern promptly (personally or by supervisor).
• Diagnose and sometimes repair mobile rock crushing or screening equipment and conveyors
• Perform preventive maintenance on equipment, changing outerwear parts in crushers, checking/replacing bearings on conveyors, recording of damage or misuse of equipment with assistance of TMCC service department
• Change/Repair conveyor belts and fix/weld up old steel hoppers with assistance of TMCC service department

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

• Respond to all customer requests in a professional and courteous, timely and responsive manner.
• Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary. 

• Supports the organization’s mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. 
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Maintain company and product confidentiality. 
• Attend and participate in all meetings, training, and activities as required. 
• Adhere to all Company policies and departmental procedures and rules. 
• All other duties as assigned.

• This position primarily works out of the company truck or TMCC branch. Will be heading into construction sites, quarries, sand and gravel pits, with dust, dirt, and loud noise on a daily basis.
• Maintains neat and professional personal appearance, adhering to company dress code.
• Needs to be honest, reliable, and dependable, and display a positive attitude.
• Needs to be able to work well under occasional pressure or within work standards and deadlines. 
• Needs to be able to work independently and/or with others in a team environment. 
• Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State, and maintain current motor vehicle liability insurance. 

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. 
• Able to lift up to 20-50 pounds occasionally.

Listing is current as of Dec 04, 2023 12:45 AM