Product Specialist

• High School diploma (or equivalent) required.
• College graduate preferred (business, sales, construction or ag related fields).
• Technical School Graduate preferred.
• A minimum of 3 years or relevant experience required.
• Understands and remembers all written and verbal instructions.  Carries out instructions accurately.
• Deals with adversity in a professional manner.  Works effectively with co-workers, sharing credit when appropriate.
• Works independent of supervision on assigned tasks.  Moves between projects as scheduling requires.
• Must be available to work at any assigned location, including overtime, evenings or weekends (including overnight travel) if needed.  Displays flexibility, handles changes to assigned tasks with ease.
• Completes reports, documentation, and other paperwork accurately and on time.  Performs tasks with highest level of quality.

• Performs equipment delivery & after-delivery follow up.
• Perform equipment operation and safety demonstration for customers.
• Perform basic operational training to customer for full product line offered.
• Develop & conduct customized, one-on-one training.
• Maintain communication with regional & national offices on matters concerning assigned operational unit(s).
• Maintain compliance with federal, state, local and safety regulations specific to job function(s).
• Maintain current knowledge and resources to maximize efficiency in assigned operational unit(s).
• Load and secure parts, equipment and/or accessories for delivery.
• Promote Thompson Machinery, CAT and Allied product lines to customers and community.
• Provide task coverage during co-worker’s vacation, training or sick leave, as requested.
• Research and coordinate resolution of discrepancies within assigned operational unit(s).
• Maintain adequate product knowledge of equipment & Allied products.
• Research equipment, parts or Allied products to meet specialized customer requirements.
• Respond to customer inquiries regarding equipment and Allied products.
• Evaluate and troubleshoot customer and company equipment for repairs.
• Notify customer of status, availability or urgent concern promptly (personally or by supervisor).
• Perform basic repairs or maintenance to customer or company equipment in a timely manner.
• Remove and install various external machine components.

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

• Respond to all customer requests in a professional and courteous, timely and responsive manner.
• Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary. 

• Supports the organization’s mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. 
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Maintain company and product confidentiality. 
• Attend and participate in all meetings, training, and activities as required. 
• Adhere to all Company policies and departmental procedures and rules. 
• All other duties as assigned.

• Keeps work area clean and unobstructed through the work process.  Maintains neat and professional personal appearance, adhering to company dress code.
• Must be honest, reliable, and dependable, and display a positive attitude.
• Must be able to work well under occasional pressure or within work standards and deadlines. 
• Must be able to work independently and/or with others in a team environment. 
• Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State, and maintain current motor vehicle liability insurance. 

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. 
• Able to lift up to 20-50 pounds occasionally.

Listing is current as of Mar 26, 2023 11:45 AM