Technical Communicator Supervisor

• College and/or technical education preferred. 
• Five or more years of Service Technician experience in repair and maintenance of Caterpillar equipment is essential with a proficiency in machine repair and troubleshooting. 
• Strong interpersonal skills with ability and confidence to interact with a wide array of customers, co-workers, vendors, or managers. 
• Exceptional verbal and written communication skills with the ability to communicate both in-person, by using land or cell phones, or through email systems.
• Skilled in providing instruction, mentorship, and coaching by sharing information and training junior technicians and customers as needed.
• Possess a working knowledge of failure analysis methods and processes.
• Develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software and/or technologies.
• Maintain valid driver’s license from the state of residence and comply with company driving policy.
• Understand and remember written and verbal instructions and carry out instructions accurately.

• Assigns work within the TC team to ensure workload is distributed efficiently and provide technical training and guidance to team members. 
• Function as a service specialist for all Caterpillar brand equipment offered by the company, including service specifications, repair techniques and the technical guidance required to effectively service equipment. 
• Work closely with the Technical Training department on equipment-related technologies and equipment updates as equipment models evolve. 
• Interact with individual TC’s, equipment customers, and the Product Support managers and leadership group regarding technical needs. 
• Conduct performance evaluations for team members, maintain effective work, vacation, and training schedules.
• Assess and communicate findings on failed components using applied failure analysis.
• Evaluate and troubleshoot customer and company equipment for repairs.
• Interpret test results from service technicians, lab reports or other analytical tools.
• Research and interpret components, diagrams, and systems for equipment repairs.
• Review and maintain familiarity with service letters, technical bulletins and any other publications or information sources from Caterpillar and other vendors.
• Use personal and company tools and resources effectively.  Demonstrates analysis and troubleshooting aptitude by use of thoughtful and intelligent problem-solving processes. 
• Work independently on assigned tasks.  Move between projects as scheduling requires.
• Maintain a constant awareness of hazards inherent to work within this industry.

Listing is current as of Jun 02, 2023 05:45 PM