Truck Parts & Service Sales Representative

• Schooling necessary for the position.
• 1-2 Years prior experience with on-highway vehicles preferred, but not required.
• Must be able to communicate effectively with Customers, Co-workers, Vendors or Managers related to job functions.
• Must be able to identify parts and use software to look up and order parts.
• Demonstrate proficiency in providing excellence in customer service and representing Thompson Truck Centers in a professional manner.
• Must develop functional ability in the use of proprietary software.
• Must be able to communicate via email effectively and efficiently (MS Office 365, Lotus Notes, etc.).
• Maintain valid driver’s license from the State of personal residence & comply with corporate driving policy.

• Document Customer contacts & Territory Management Strategy.
• Maintain adequate product knowledge of equipment & Allied products.
• Research equipment, parts or Allied products to meet specialized customer requirements.
• Responds to Customer inquiries regarding equipment & Allied products.

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

• Respond to all customer requests in a professional and courteous, timely and responsive manner.
• Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary. 

• Supports the organization’s mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. 
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Maintain company and product confidentiality. 
• Attend and participate in all meetings, trainings, and activities as required. 
• Adhere to all Company policies and departmental procedures and rules. 
• All other duties as assigned.

• All locations offer clean, safe working conditions; however, the position may work in situations where hazards may be present.  Therefore, a detailed knowledge of equipment and engines is a must as well as a demonstrated proficiency in service and repair of equipment using standard safety procedures.
• Communicate effectively, verbally and in writing. 
• Must be honest, reliable, and dependable, and display a positive attitude.
• Must be able to work well under occasional pressure or within work standards and deadlines. 
• Must be able to work independently and/or with others in a team environment. 
• Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State, and maintain current motor vehicle liability insurance. 

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. 
• Able to lift up to 20-50 pounds occasionally.

Listing is current as of Mar 26, 2023 11:45 AM