Undercarriage Ground Engagement Tools Specialist

Sales Specialist – – Ground Engagement Tools (GET) & Undercarriage
At Thompson Machinery, we offer a unique opportunity for candidates to join our team as a Caterpillar equipment dealer, serving the middle and west Tennessee and northern Mississippi regions since 1944. As industry leaders, we take pride in delivering exceptional equipment solutions to a diverse range of sectors, including construction, forestry, mining, agriculture, and more. As a total equipment solution provider, we extend our expertise to cater to trucking, power generation, and marine businesses. We value the relationships we build with our customers, employees, and the communities we serve. Beyond our business endeavors, we actively engage in philanthropic efforts and community initiatives, making a positive impact on society. As part of our team, candidates will have the opportunity to be a part of an organization that prioritizes customer satisfaction, excellence in service, and community growth. If you are seeking a fulfilling career with a company that values its employees and strives to make a difference, Thompson Machinery is the ideal place to realize your potential and achieve professional success.
The Sales Specialist for Ground Engagement Tools (GET) and Undercarriage will establish and maintain customer relationships, assist in maintenance management and sales of parts and services (other than machines) to meet customer needs.  Works independently and supports sales the Parts & Service Sales team activities as needed. 
The GET and Undercarriage role has responsibility for assisting the company’s Parts & Service Sales Reps (PSSR) and Inside Sales Reps (ISR) with inspection of buckets, blades, cutting edges and bits, wear surfaces and tips, as well as inspection of equipment undercarriage components for wear and service needs.  Will research availability of new products, becoming the source of technical information for the team.
Will also have responsibility for developing and presenting sales quotes for service and parts for bucket repairs on Caterpillar equipment and for conversion of non-Caterpillar products, and for quotes on undercarriage parts and service and conversion for non-Caterpillar undercarriage equipment. 
  • High school diploma required, technical or related education or experience a plus.
  • A minimum of 1-2 years of experience in heavy equipment parts and/or service preferred.
  • Communicates confidently and effectively with Customers, Co-workers, Vendors or Managers. 
  • Demonstrate proficiency providing customer service excellence, representing Thompson Machinery in a professional manner.
  • Develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software and tech tools.
  • Communicate effectively and efficiently using electronic systems and software (MS Office 365, Word, Excel, PowerPoint, etc.).
  • Maintain valid driver’s license from the State of personal residence and comply with corporate driving policy.
  • Document customer contacts and Territory Management Strategy.
  • Maintain adequate product knowledge of equipment and allied products.
  • Research equipment, parts, or allied products to meet specialized customer requirements.
  • Responds to Customer inquiries regarding equipment and allied products.
  • Support Sales staff demonstration and Sales agreements.
  • Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
  • Have physical ability to wear Personal Protective Equipment (PPE), including protective glasses, gloves, and protective clothing or footwear as required by the job.
Customer Satisfaction
  • Respond to all customer requests in a professional and courteous, timely and responsive manner.
  • Maintain a clean, professional personal appearance, meeting Company standards for professionalism.
  • Keep Manager continually apprised to assist in answering customer questions and problems when necessary. 
  • Support the organization’s mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
  • Accept responsibility for mistakes or problems.  Maintain “ownership” of assigned tasks.
  • Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. 
  • Dependable.  Consistently arrives at work on time when scheduled, fully ready to work.
  • Maintain company and product confidentiality.
  • Attend and participate in meetings, trainings, and activities as required. 
  • Adhere to Company policies and departmental procedures and rules. 
  • All other duties as assigned.
Work Conditions
  • All locations offer clean, safe working conditions; however, the position may work in situations where hazards may be present.  A knowledge of equipment and engines is important, as well as a familiarity with service and repair processes for equipment using standard safety procedures.
  • Communicate effectively, both verbally and in writing. 
  • Honest, reliable, and dependable, and display a positive attitude.
  • Able to work well under occasional pressure or within work standards and deadlines. 
  • Able to work independently and/or with others in a team environment. 
  • Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
  • Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State, and maintain current motor vehicle liability insurance. 
Physical Requirements
  • Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. 
  • Able to lift 20-50 pounds occasionally.
Thompson Machinery offers competitive salaries and a complete benefits package.
Compensation for this position will be commensurate with the candidate’s experience and background.
Thompson Machinery is an equal opportunity employer:  Minorites/Women/Veterans/Disabled.
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Listing is current as of Apr 21, 2024 04:45 AM