SITECH Branch Manager
SOBRE NOSOTROS
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
LO QUE HARÁS
The SITECH Branch Manager is responsible for leading and managing the day-to-day operations of a SITECH branch, including customer support, service coordination, inventory control, and employee leadership. This position plays a critical role in ensuring exceptional customer experience while supporting profitable growth of construction technology solutions.
The Branch Manager serves as the operational leader for the branch and works closely with SITECH sales representatives, technology support teams, dealership personnel, and customers to ensure efficient delivery and support of SITECH products and services
ESSENTIAL DUTIES & RESPONSIBILITIES
Branch Operations & Leadership
- Lead daily branch operations including parts, service scheduling, work orders, inventory, and customer support
- Ensure compliance with company policies, financial controls, safety standards, and operational procedures
- Promote a customer-focused culture emphasizing responsiveness, accountability, and professionalism
- Serve as the primary point of leadership for branch employees
Customer & Sales Support
- Support SITECH sales representatives by coordinating equipment preparation, order fulfillment, pricing support, and documentation
- Maintain strong working relationships with contractors, dealer sales teams, and internal departments
- Support customer issue escalation and resolution related to technology, service, and operations
- Represent SITECH professionally within the local construction and technology market
Technology & Service Coordination
- Coordinate technology support and installation activities with technicians and field personnel
- Ensure readiness of machine control systems, base/rover equipment, and software prior to delivery
- Partner with technology specialists to support customer training and adoption
- Work with Trimble and Caterpillar technology partners as needed
Inventory, Financial & Administrative Management
- Manage branch inventory including receiving, tracking, transfers, and replenishment
- Oversee accuracy of work orders, invoicing, warranty claims, and rental transactions
- Support branch budget adherence, cost control, and profitability objectives
- Ensure proper documentation and audit-ready processes
People Development & Performance
- Lead, coach, and develop branch employees including counter sales, warehouse, and support roles
- Support onboarding and training of new team members
- Conduct performance evaluations and provide ongoing feedback
- Assist with succession planning and knowledge transfer within the branch
Other Requirements
- Ability to work in a branch and warehouse environment
- Ability to lift and move moderate-weight equipment as needed
- Other duties as assigned
LO QUE ESPERAMOS DE USTED
Cada uno de nosotros tiene una formación distinta, pero todos utilizamos nuestra contribución única para ofrecer un servicio de la máxima calidad.
BASIC QUALIFICATIONS
EDUCATION & EXPERIENCE
- 5+ years of experience in construction, heavy equipment, or technology-related operations
- Prior supervisory or leadership experience
- Experience working in a SITECH, Trimble, Caterpillar, or dealer environment
KNOWLEDGE, TECHNICAL SKILL, & ABILITIES
- Familiarity with ERP, CRM, and dealership business systems
- Understanding of construction workflows and jobsite technology applications
- Strong customer service, organizational, and problem-solving skills
- Working knowledge of construction technology solutions preferred (machine control, GPS, surveying, software)
- Ability to coordinate effectively across sales, service, and operations teams
- Strong communication skills and professional demeanor
QUÉ HAY PARA TI
En Thompson Machinery, creemos que las grandes prestaciones son algo más que ventajas: son esenciales para el bienestar y el éxito de los empleados. Hemos diseñado un paquete de beneficios que va más allá de lo ordinario, garantizando que los miembros de nuestro equipo prosperen tanto personal como profesionalmente. A continuación le ofrecemos un resumen de nuestras ventajas, incluidas algunas que nos diferencian de nuestros competidores.
Conceptos básicos
- Diversas opciones de planes médicos, incluida una opción gratuita
- Seguro dental y de visión
- Seguro de invalidez a corto y largo plazo a cargo de la empresa
- Seguro de vida básico a cargo de la empresa
- 401k de contrapartida
- Participación en beneficios
- 8 días festivos pagados al año
- Inicialmente, hasta 15 días de tiempo libre retribuido al año, que aumentarán tras cinco años de servicio.
- Programa de Asistencia al Empleado (PAE)
Lo que nos diferencia
- Salario competitivo
- Exposición a formación y desarrollo CAT de categoría mundial
- Reembolso de matrícula
- Asistencia en la compra de herramientas para adquirir herramientas de alta calidad con grandes descuentos
- Estipendio anual para la compra de botas de trabajo
- Programa de incentivos de la empresa
- Vacaciones de veterano pagadas anualmente a todos los miembros del servicio
- Programas de formación y desarrollo
- Uniformes de trabajo y servicios profesionales de limpieza
- Programas de bienestar financiero
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
Listing is current as of May 28, 2026 11:45 AM