Credit & Collections Account Specialist

Credit & Collections Account Specialist
SOBRE NOSOTROS
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
 
LO QUE HARÁS
The Credit & Collections Account Specialist is responsible for managing customer credit and collection activities to support company cash flow, reduce risk, and maintain strong customer relationships. This role partners closely with Sales, Service, Rental and internal teams to research, resolve, and communicate account-related issues accurately and effectively.
 
Through analysis, follow-up, and problem-solving, the Credit Account Specialist manages assigned customer accounts, ensures timely payment of receivables, and supports informed credit decisions. The role applies strong communication, analytical, and organizational skills to balance customer service with effective credit and collection practices, contributing directly to the company’s financial performance.
 
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Manage assigned open receivables, including proactive collection efforts, dispute resolution, and payment research
  • Serve as the primary point of contact for customers regarding account inquiries, payment questions, and account maintenance requests
  • Communicate effectively with Sales, Service, Rental, and other internal departments to resolve credit and billing concerns
  • Research unapplied or misapplied payments and work with internal teams to ensure accurate and timely posting
  • Prepare and set up new customer accounts and credit requests for management review and approval
  • Review, analyze, and interpret consumer and business credit reports to support credit decisions
  • Maintain accurate account documentation and notes to support consistency, compliance, and continuity
  • Follow established credit policies and procedures while exercising sound judgment on account issues
  • Perform other duties as assigned to support the Credit & Collections team
  • May work in an environment where hazards are present
  • Requires frequent use of hands for typing, operating phones, and handling job-related materials
 
LO QUE ESPERAMOS DE USTED
We value diverse backgrounds and perspectives and rely on each team member’s contributions to deliver accurate, timely, and professional service. This role requires clear and respectful written and verbal communication, strong attention to detail, and a commitment to working collaboratively with customers and internal teams to resolve credit and account-related matters effectively and in a timely manner.
 
BASIC QUALIFICATIONS
EDUCATION & EXPERIENCE
  • A minimum of a high school diploma with two (2) years’ experience in credit and collections is required. 
  • Experiencia de trabajo en equipo y en un entorno de colaboración.
KNOWLEDGE, TECHNICAL SKILL, & ABILITIES
  • Knowledge of Bankruptcy and collection laws and regulations
  • Knowledge of Uniform Commercial Code (UCC) laws 
  • Ability to absorb and retain information quickly
  • Documentation skills
  • Ability to present ideas in a user-friendly language
  • Proven analytical and problem-solving abilities and keen attention to detail
QUÉ HAY PARA TI
En Thompson Machinery, creemos que las grandes prestaciones son algo más que ventajas: son esenciales para el bienestar y el éxito de los empleados. Hemos diseñado un paquete de beneficios que va más allá de lo ordinario, garantizando que los miembros de nuestro equipo prosperen tanto personal como profesionalmente. A continuación le ofrecemos un resumen de nuestras ventajas, incluidas algunas que nos diferencian de nuestros competidores.
 
THE BASICS
  • Diversas opciones de planes médicos, incluida una opción gratuita
  • Seguro dental y de visión
  • Seguro de invalidez a corto y largo plazo a cargo de la empresa
  • Seguro de vida básico a cargo de la empresa
  • 401k de contrapartida
  • Participación en beneficios
  • 8 días festivos pagados al año
  • Inicialmente, hasta 15 días de tiempo libre retribuido al año, que aumentarán tras cinco años de servicio.
  • Programa de Asistencia al Empleado (PAE)
WHAT SETS US APART
  • Salario competitivo
  • Exposición a formación y desarrollo CAT de categoría mundial
  • Reembolso de matrícula
  • Asistencia en la compra de herramientas para adquirir herramientas de alta calidad con grandes descuentos
  • Estipendio anual para la compra de botas de trabajo
  • Programa de incentivos de la empresa
  • Vacaciones de veterano pagadas anualmente a todos los miembros del servicio
  • Programas de formación y desarrollo
  • Uniformes de trabajo y servicios profesionales de limpieza
  • Programas de bienestar financiero
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
 
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Listing is current as of Apr 29, 2026 02:45 AM

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