Your Cat® equipment is built to perform in tough environments and a Customer Value Agreement (CVA) from Thompson Machinery helps keep it working at peak performance. A CVA is a customized, all-in-one maintenance and service plan that simplifies ownership, reduces downtime, and protects your investment for the long haul.
Our Services Commitment:
Less Downtime. More Certainty.
Included with every Customer Value Agreement, our Services Commitment is designed to keep you working and minimize costly disruptions to your operations. It’s not just maintenance — it’s a promise of responsiveness and reliability.
Next-Day Parts Availability
Next-Day Parts AvailabilityWe guarantee genuine Cat parts for maintenance and common repairs will be delivered by the end of the next business day or you’ll receive Cat Credits up to $1,000 (terms apply).
Two-Day Repair Commitment
When your CVA includes dealer labor, common repairs will be completed within two business days after approval — or you’ll receive Cat Credits. This commitment is designed to get your fleet back to work fast.
Priority Service and Communication
With a CVA, you receive priority scheduling, proactive diagnostics, and regular updates so you know exactly what’s happening with your equipment
Choose the CVA That Fits Your Operation
Total Maintenance and Repair (TM&R)
This comprehensive plan puts the health of your equipment in our hands. Thompson Machinery handles most scheduled maintenance and repairs, eliminating unexpected bills and allowing you to focus on your business. There are no separate invoices for maintenance or covered repairs — just predictable, simplified cost-per-hour or monthly billing.
Complete CVA
Complete CVAMaximum protection with minimal involvement from your team. A Complete CVA covers all planned maintenance, inspections, and fluid health monitoring for individual machines or your entire fleet — reducing downtime and keeping equipment working efficiently.
Plus CVA
A balanced plan that combines dealer service with owner involvement. Thompson Machinery performs major services and inspections, while genuine Cat® parts are delivered for your team to handle minor routine items.
Basic CVA
Perfect for customers who prefer to do their own maintenance. With scheduled delivery of genuine Cat parts — including filters and fluids — plus guidance on installation when needed, this plan gives you the parts you need, on time, to do the work yourself.
How a CVA Supports Your Bottom Line
A CVA from Thompson Machinery delivers measurable advantages that support uptime, performance, and budgeting:
- Maximum Uptime: Genuine parts, proactive planning, and prioritized service help minimize unplanned downtime.
- Predictable Costs: Bundle maintenance and service into a single plan that fits your budget and avoids surprise bills.
- Expert Support: Your local Cat dealer team and Cat-certified technicians provide professional diagnostics, recommendations, and service.
- Extended Equipment Life: Scheduled maintenance and regular fluid health monitoring help catch issues early and extend machine life.
- Better Resale Value: Documented, dealer-verified maintenance shows future buyers your equipment was properly cared for.
- Tailored to Your Business: Plans are customizable to match your operation’s goals — you get just the coverage you need.
Get Started With Your Personalized CVA Today
Get Started With Your Personalized CVA TodayExperience peace of mind and improved productivity with a Customer Value Agreement from Thompson Machinery. Our team will help you choose the right plan to protect your equipment and control your maintenance costs.
Contact us today for a CVA quote and start maximizing the value of your Cat machines.
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