Technical Communicator
Acerca de la empresa
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. As the Caterpillar dealer for Middle and West Tennessee and North Mississippi, we are committed to delivering smart solutions, building lasting partnerships, strengthening our communities, and investing in our people.
WHAT YOU WILL DO
The Technical Communicator (TC) provides direct technical support to service technicians and personnel across the Thompson Machinery territory. This role serves as a key resource by researching technical issues, interpreting service information, and delivering efficient repair solutions through one-on-one, phone, and written communication. The Technical Communicator also develops, maintains, and shares technical resources to support troubleshooting, repair accuracy, and overall service performance. This position may be based in La Vergne or Memphis, TN.
Key Responsibilities
- Provide direct technical support to service technicians via phone, email, and written communication
- Research and resolve technical and service issues using schematics, technical bulletins, service letters, and other resources
- Interpret test results, lab reports, and field data to support accurate diagnostics and repair solutions
- Perform and communicate failure analysis findings on components and systems
- Troubleshoot and evaluate customer and company equipment for repair solutions
- Interpret technical diagrams, components, and system operations
- Maintain familiarity with Caterpillar service publications, updates, and technical bulletins
- Partner with the Technical Training team on new technologies and equipment updates
- Support training and mentorship of technicians and customers as needed
- Maintain and organize technical support resources for ongoing reference
- Work independently across multiple projects while adapting to changing priorities
- Maintain awareness of safety hazards and industry-related risks
WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
BASIC QUALIFICATIONS
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
BASIC QUALIFICATIONS
Education & Experience:
- Se requiere título de bachillerato o equivalente
- 3–5 years of relevant experience preferred (heavy equipment, power systems, or related technical field)
- Strong knowledge of Caterpillar equipment repair and troubleshooting
- Experience with failure analysis methods and diagnostic processes
- Ability to interpret schematics, diagrams, and technical documentation
- Strong problem-solving and analytical skills
- Effective written and verbal communication skills
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- Ability to quickly learn and use proprietary Caterpillar systems and software
- Ability to train, mentor, and coach technicians effectively
- Strong organizational skills and ability to manage multiple priorities
- Valid driver’s license and ability to comply with company driving policies
- Ability to follow written and verbal instructions accurately
- Effective use of phone systems and communication tools
- Office-based role with frequent interaction with field technicians and service teams
- Regular use of computers, phones, and technical systems
- Requires attention to detail, problem-solving, and consistent communication across teams
- Exposure to equipment-related environments where awareness of safety hazards is required
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Travel to company stores and customer sites as needed to support advanced troubleshooting efforts, assist Technicians in the field, and collaborate with CAT Service Engineering on product problem resolution.
QUÉ HAY PARA TI
En Thompson Machinery, creemos que las grandes prestaciones son algo más que ventajas: son esenciales para el bienestar y el éxito de los empleados. Hemos diseñado un paquete de beneficios que va más allá de lo ordinario, garantizando que los miembros de nuestro equipo prosperen tanto personal como profesionalmente. A continuación le ofrecemos un resumen de nuestras ventajas, incluidas algunas que nos diferencian de nuestros competidores.
En Thompson Machinery, creemos que las grandes prestaciones son algo más que ventajas: son esenciales para el bienestar y el éxito de los empleados. Hemos diseñado un paquete de beneficios que va más allá de lo ordinario, garantizando que los miembros de nuestro equipo prosperen tanto personal como profesionalmente. A continuación le ofrecemos un resumen de nuestras ventajas, incluidas algunas que nos diferencian de nuestros competidores.
THE BASICS
- Diversas opciones de planes médicos, incluida una opción gratuita
- Seguro dental y de visión
- Seguro de invalidez a corto y largo plazo a cargo de la empresa
- Seguro de vida básico a cargo de la empresa
- 401k de contrapartida
- Participación en beneficios
- 8 días festivos pagados al año
- Inicialmente, hasta 15 días de tiempo libre retribuido al año, que aumentarán tras cinco años de servicio.
- Programa de Asistencia al Empleado (PAE)
WHAT SETS US APART
- Salario competitivo
- Exposición a formación y desarrollo CAT de categoría mundial
- Reembolso de matrícula
- Asistencia en la compra de herramientas para adquirir herramientas de alta calidad con grandes descuentos
- Estipendio anual para la compra de botas de trabajo
- Programa de incentivos de la empresa
- Vacaciones de veterano pagadas anualmente a todos los miembros del servicio
- Programas de formación y desarrollo
- Uniformes de trabajo y servicios profesionales de limpieza
- Programas de bienestar financiero
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
Listing is current as of Sep 04, 2026 11:45 PM