Customer Support Agreements

Increase your productivity


A Customer Support Agreement (CSA) is your opportunity to increase your productivity and lower your owning and operating costs by providing you a customized package of maintenance services. We can provide flexible options that will determine the type of CSA that is right for your business, and have it performed on your equipment at a guaranteed price at an agreed upon time. Our CSA services can be designed for one piece of equipment, or an entire fleet of Cat and non-Cat equipment, regardless of age or application.

Our most popular CSA is our on-site Preventive Maintenance (PM) program performed to factory specifications which features:


  • Genuine New CAT parts
  • Services performed by trained PM technicians on time
  • Mobile customer site service capabilities
  • EPA compliant waste oil and filter disposal
  • S.O.S. analysis performed on all compartments
  • Machine inspections included with services before failure
  • Higher machine availability with fewer repairs and downtime
  • Lower owning and operating costs
  • Customized plans with flexible payment options
  • Maintenance record tracking of all PM Services, S.O.S results and machine inspection reports

Our hydraulic service focuses on three areas:

  • Contamination Control
  • S.O.S Fluid Analysis
  • Technical Inspections

Keep an eye on your machines, and keep costs under control with our inspection agreements (or Machinery Analysis Programs). Whether you are operating a single machine or managing a large fleet, we can develop customized inspection programs that minimize downtime and keep your equipment in top shape. Trained technicians perform regularly scheduled inspections.