Certified Cat® DIY Equipment Repair

Customer Service Rep

Hi there! My name is Roy — allow me to introduce myself. I know how much you love completing projects in true do-it-yourself fashion, and I love helping here at Thompson Machinery — the whole team does! No matter how many projects you’ve already completed on your own, you probably know it’s not always easy to get it all right. You never know what could go wrong with even the most high-end equipment. I’m here on standby if you ever run into issues you’re not sure how to fix.


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Self-Service and Repair Options

DIY OptionsYou might have to seek repair solutions for a multitude of reasons, which is why at Thompson Machinery, we work to remain your most flexible go-to Cat dealership. Each one of our trained technicians will work alongside you to service your equipment and help your operation run with minimal downtime, whether there’s a problem your starter, hydraulic cylinder, alternator, cooling system or anything else.

I’m not here to tell you how to do the work you do best. That’s why I want you to choose the repair package solution that best fits your machine model and work specifications. You’ll have a chance to perform maintenance and repairs how you want, where you want and completely on your schedule. Looking to have your solutions delivered? I’ve got it covered. Want to pick them up instead? That’s an option too.

At Thompson Machinery, the whole team wants to provide the part kits and instructional assistance you need, when you need them. If you have a little trouble getting the work done, you can rely on me and the rest of the Thomas Machinery team of professionals to deliver fast results and save any risk you or your maintenance team may have faced.

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Customer Testimonials

Don’t take my word for it — check out what some of our other customers are saying!

Cat Self-Service Option – having everything we need to do the repairs ourselves – really takes [away] the aspect of us having to do the research and creating that list of everything we need.”

Chase Smagala
Equipment Manager, Civil Constructors


“When a machine needs service, time is the biggest issue. Sometimes I have to make a choice whether to do the service myself or not to do it myself.”

Scott Hill
Owner, S&K Exteriors


Construction Equipment Service From Thompson Machinery

So maybe you’ve chosen DIY after all, or maybe you’re hoping for a professional to take over for this particular project. Either way, we can help you by providing extra information and assistance along the way. The team and I are available to serve any needs you have, and we’re around Monday to Friday from 7 a.m. to 5 p.m. CST. If you need help after hours, you can use our live chat to connect with one of us or call us at 615-625-3076.