Inside Sales Representative Supervisor

Inside Sales Representative Supervisor
The ISR Supervisor is responsible for maintaining monthly analytic reports including, but not limited to, ISR scorecards, lead generation reports, and commission statements, and has the responsibility to communicate and update the ISR staff on Caterpillar and Thompson Machinery marketing programs.  The ISR Supervisor works directly with the Director of Marketing to help manage multiple analytical and reporting tools, while concurrently communicating information to all other ISR’s, and manages a defined territory of assigned accounts, as needed.
ISR Supervisor should be results-oriented, self-directed, with strong organizational and analytical skills, excellent communication and presentation skills and the ability to handle multiple projects simultaneously.  Candidates must also possess a high degree of professionalism, adaptability, and integrity.  High degree of proficiency in Microsoft Excel and Word is a must.  Territory travel for coaching and mentoring related work assignments or training is required.
  • 1-2 years of work experience as an ISR at a Cat dealer
  • Bachelor’s degree in Business, Marketing, Engineering, Finance or related major
  • Academic excellence with marketing, sales, and quantitative interest/competence
  • Exhibits sales skills necessary to sell premium products.
  • Demonstrated leadership ability and initiative.
  • Strong communication, interpersonal, and influencing skills.
  • Strong work ethic and can-do attitude
  • Flexible, adaptable, and geographically mobile
  • Experience in a fast-paced, rapidly changing business environment is also beneficial. 
  • Recruit, hire, onboard/train ISR staff; continuously mentor and provide ISR’s recommendations for improvement.
  • Monitor and report ISR monthly income statement, productivity KPIs, ROAS (return on advertising spend), Caterpillar metrics.
  • Ensure action is taken and leads are followed through; follow up call process for marketing campaigns.
  • Manage call tracking numbers; utilize recorded calls to provide ISR improvement feedback.
  • Increase lead generation to improve awareness, consideration, and market share (PINS/POPS)
  • Conduct quarterly account coverage studies for ISR territories, per line of business.
  • Harvest assigned accounts for product support, earthmoving, and rental sales opportunities.
  • Manage the customer onboarding process.
  • Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
Customer Satisfaction
  • Respond to all customer requests in a professional and courteous, timely and responsive manner.
  • Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.
  • Keep the Manager continually apprised to assist in answering customer questions and problems when necessary. 
  • Supports the organization’s mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
  • Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
  • Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. 
  • Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
  • Maintain company and product confidentiality. 
  • Attend and participate in all meetings, training, and activities as required. 
  • Adhere to all Company policies and departmental procedures and rules. 
  • All other duties as assigned.
Work Conditions
  • Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
  • Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State, and maintain current motor vehicle liability insurance. 
Physical Requirements
  • Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. 
  • Able to lift up to 20-50 pounds occasionally.
Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities.  Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider.
Thompson Machinery offers competitive salaries and a complete benefits package.
Compensation for this position will be commensurate with the candidate’s experience and background.
Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
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Listing is current as of Apr 21, 2024 05:45 AM