Emergency Service

Emergency Service

At Thompson Machinery, we understand that when unexpected breakdowns happen on the jobsite, every minute counts. We offer 24/7/365 emergency heavy equipment repair to get you back up and running reliably. Our technicians come to your location and resolve the issue efficiently, keeping your project moving.

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Get Immediate On-Site Support for Critical Failures

When you call us, we take detailed notes about the issue and dispatch our field service technicians to your location as soon as possible. They immediately begin diagnostic work to identify the root cause of the problem. After the diagnosis, they can repair your machine right where it stands, so you can get back to work with minimal disruption.

If a repair needs specialized attention, we handle the logistics. Our team can arrange transportation to our shop and help you explore our rental fleet to maximize uptime.

Our Emergency Repair Capabilities

Our service trucks are equipped to solve a wide range of emergencies. They arrive at the jobsite with heavy-duty tools, quality parts and advanced computerized diagnostic systems. Our field technicians are trained to tackle anything from hydraulic failures and electrical issues to general mechanical breakdowns.

Our repair capabilities include:

  • Engine service: We provide engine diagnostics and repair for Cat® and other engines, from minor fixes to complete rebuilds.
  • Hydraulics repair: Our technicians provide hydraulic service, including diagnostics, optimization, inspections and contamination checks to deliver immediate solutions.
  • Welding work: We conduct on-site welding and fabrication for equipment repairs and part replacement. Our team can quickly remake or weld simple components directly on-site.
  • Undercarriage maintenance: Our team can perform mobile undercarriage repair, including bushing replacement, track work, roller reshelling and frame realignment.

Benefits of Our 24-Hour Equipment Repair Service

Whether you are working on a secluded jobsite or need to finish a time-sensitive project, on-site repairs are an efficient way to get your equipment back up and running. Some of the benefits of around-the-clock equipment service include:

  • Immediate service for critical equipment
  • Reduced disruption to operations
  • Prevention of secondary issues

Why Choose Thompson Machinery for Heavy Equipment Emergency Service?

Thompson Machinery has been providing complete heavy equipment solutions since 1944. We have the experience, technology and expert team to help you when you need it most.

Rapid Response

We work on your schedule. We operate a fleet of over 50 heavy-duty service trucks to cover Middle Tennessee, West Tennessee and North Mississippi. We make ourselves available to assist you as soon as you need us, whenever that may be.

Expert Technicians

Our team has the training and experience to handle complex repairs correctly the first time. They arrive on-site with fully equipped service trucks to troubleshoot, diagnose and fix broken machines.

Reduced Project Delays

A reliable, effective repair means your crew and your project get back on schedule. Our Cat equipment emergency repair services are designed to get your equipment operational quickly, conducting efficient repairs and handling the logistics of transport and replacement if you need major repairs.

Keep Your Project on Track

Thompson Machinery is your one-stop shop to keep machines working and projects on track. Contact us online or call us at 800-228-3644 for dependable, accurate emergency troubleshooting and repair service.

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